PRIVACY POLICY

General terms and conditions

  • The shuttle service will only be available for guests of our hotel, who land or have a flight reservation.
  • Children, of any age, occupy a seat and must request their shuttle ticket.
  • In order to access the shuttle, you must show your confirmation to the driver.
  • You must arrive at the meeting point 10 minutes before the shuttle departure time to check your ticket and store your luggage.
  • Only 1 suitcase per person will be accepted in the luggage compartment, plus 1 handbag or bag that must be carried on the seat itself.
  • Neither the hotel nor the transport company can be held responsible for the possible loss or theft of your belongings.
  • The transfer may be subject to delays due to traffic beyond our control.
  • If you do not find availability at a certain time, it is because the bus is already full.
  • If you need to cancel your reservation, you can do it through the link that you will receive in your e-mail, as long as it is at least 24 hours in advance.
  • Unfortunately, our bus does not have a platform for people with reduced mobility.

Refunds

  • If you cancel your booking at least 24h in advance, you will receive a full refund, which will be issued after 5 to 8 working days.

Ibis Budget Madrid – Airport and SHUTTLE AIRPORT SERVICE are committed to protecting and respecting your privacy. This policy describes how we collect, use and share personal information we collect through our website [ https://shuttleairportservice.com/ibismadridairport].

Information We Collect

Personally Identifiable Information:

  • Name
  • Email Address
  • Billing Information

Payment Information:

Credit/debit card details, but it is only used for the transaction and under no circumstances is it stored.

Device Information:

  • Device Type
  • IP Address
  • Browser Type
  • Cookie Data
  • How We Use Your Information

We use the information collected to:

  • Process and complete your reservations.
  • Send information about your reservation, such as confirmations and status updates.
  • Provide customer support.
  • Personalize your experience on our website.
  • Improve our products and services.
  • Share information with third parties:

We do not sell, rent or trade your personal information with third parties, except as necessary to complete transactions or comply with the law.

Security:

We implement security measures to protect your personal information. Please note, however, that no Internet transmission or method of electronic storage is completely secure.

Cookies:

We use cookies to enhance your experience on our site.

Changes to this Policy:

We reserve the right to update this Policy at any time. We will notify you of significant changes by posting a notice on our website or by email.

Contacting Us:

If you have questions or concerns about our privacy policy, please contact us on  ibis@shuttleairportservice.com or   admin@shuttleairportservice.com.