PRIVACY POLICY

General terms and conditions

  • The shuttle service will only be available for guests of our hotel, who land or have a flight reservation.
  • Children, of any age, occupy a seat and must request their shuttle ticket.
  • In order to access the shuttle, you must show your confirmation to the driver.
  • You must arrive at the meeting point 10 minutes before the shuttle departure time to check your ticket and store your luggage.
  • Only 1 suitcase per person will be accepted in the luggage compartment, plus 1 handbag or bag that must be carried on the seat itself.
  • Neither the hotel nor the transport company can be held responsible for the possible loss or theft of your belongings.
  • The transfer may be subject to delays due to traffic beyond our control.
  • If you do not find availability at a certain time, it is because the bus is already full.
  • If you need to cancel your reservation, you can do it through the link that you will receive in your e-mail, as long as it is at least 24 hours in advance.
  • Unfortunately, our bus does not have a platform for people with reduced mobility.

Refunds

  • If you cancel your booking at least 24h in advance, you will receive a full refund, which will be issued after 5 to 8 working days.

Zleep Madrid Airport and SHUTTLE AIRPORT SERVICE are committed to protecting and respecting your privacy. This policy describes how we collect, use and share personal information we collect through our website [ https://shuttleairportservice.com/zleepmadridairport].

Information We Collect

Personally Identifiable Information:

  • Name
  • Email Address
  • Billing Information

Payment Information:

Credit/debit card details, but it is only used for the transaction and under no circumstances is it stored.

Device Information:

  • Device Type
  • IP Address
  • Browser Type
  • Cookie Data
  • How We Use Your Information

We use the information collected to:

  • Process and complete your reservations.
  • Send information about your reservation, such as confirmations and status updates.
  • Provide customer support.
  • Personalize your experience on our website.
  • Improve our products and services.
  • Share information with third parties:

We do not sell, rent or trade your personal information with third parties, except as necessary to complete transactions or comply with the law.

Security:

We implement security measures to protect your personal information. Please note, however, that no Internet transmission or method of electronic storage is completely secure.

Cookies:

We use cookies to enhance your experience on our site.

Changes to this Policy:

We reserve the right to update this Policy at any time. We will notify you of significant changes by posting a notice on our website or by email.

Contacting Us:

If you have questions or concerns about our privacy policy, please contact us on  zleep@shuttleairportservice.com or   admin@shuttleairportservice.com.